Shipping, Returns & Refund Policy

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Effective Date: October 28, 2025
Last Updated: October 28, 2025

At The Pod Spot, we’re committed to delivering fresh coffee pods and great service every time you order. Please read this policy to understand how we handle shipping, returns, and refunds.

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1. Shipping Information

a. Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). You’ll receive an email confirmation once your order is placed, and another notification with tracking details once your order ships.

b. Shipping Methods and Rates

We offer standard and express shipping options across Canada. Shipping costs are calculated at checkout based on your delivery address and chosen service.

We partner with reliable carriers, including Canada Post, UPS, and Purolator, to ensure safe and timely delivery.

c. Estimated Delivery Times

• Standard Shipping: 3–7 business days (within Canada)

Please note that delivery times are estimates and may vary due to carrier delays, weather, or other unforeseen factors. [Your Store Name] is not liable for shipping delays once an order has left our facility.

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2. Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can monitor your delivery in real time.

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3. Returns and Exchanges

We take pride in the quality of our coffee pods and want you to be fully satisfied with your purchase.

Due to the consumable nature of coffee products, we are unable to accept returns of opened or partially used items. However, we gladly accept returns of unopened, unused products within 30 days of delivery, provided the packaging remains sealed and in good condition.

To request a return or exchange:

1. Contact us at [your email/contact link] with your order number and reason for return.

2. We’ll provide instructions for returning the item.

3. Once received and inspected, we’ll process your refund or exchange.

Customers are responsible for return shipping costs unless the product was defective or sent in error.

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4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a description and photo of the issue.
We’ll promptly replace the affected item or issue a full refund — including shipping — at no extra cost.

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5. Refund Policy

Refunds are processed to the original payment method used for the purchase.

Once we receive and inspect your returned items, we’ll notify you by email regarding the approval or rejection of your refund.
If approved, please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

Refunds may not be available for:

• Opened or partially used coffee pods

• Gift cards, promotional items, or free samples

• Final sale or clearance products

6. Order Cancellations

Orders can be cancelled within 12 hours of placement, provided they have not yet been shipped. Once an order is shipped, it cannot be cancelled.
To request a cancellation, please email thekcuppodspot@gmail.com as soon as possible.

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7. Contact Us

For questions or concerns about shipping, returns, or refunds, please reach out to our customer service team:

The Pod Spot
Email: thekcuppodspot@gmail.com
Website: www.thepodspot.ca

What to include in the Shipping Policy